Your privacy is our priority. This document transparently explains how arai66 collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Welcome to the arai66 Privacy Policy. At arai66, we understand that your trust is the foundation of our relationship. When you register and use our platform, you entrust us with your personal information — and we take that responsibility seriously.
This Privacy Policy clearly explains the types of data we collect when you use the Arai66 website and services, the purposes for which it is collected, who may access your data, and the rights you hold as the data owner. This document applies to all members accessing the Arai66 platform via any device, including personal computers, smartphones, and tablets.
By registering or continuing to use Arai66's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform and to contact our support team for assistance in safely closing your account.
This Privacy Policy applies together with Terms and Conditions Arai66 and Responsible Gaming Policy us. All of these documents together form the complete agreement between you and arai66.
Arai66 only collects data that is strictly necessary to provide a safe, fair, and legally compliant service. We do not collect excessive or irrelevant information beyond what is needed to operate our platform. Generally, the data we collect falls into three main categories:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | KYC verification & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communication & 2FA verification |
| Financial Data | Bank account details, deposit & withdrawal history | Payment processing & AML compliance |
| Technical Data | IP address, device type, web browser, session data | Account security & fraud detection |
| Behavioural Data | Gaming history, betting preferences, usage patterns | Personalise experience & responsible gaming |
| Communication Data | Support chat records, complaint tickets, incoming emails | Dispute resolution & service improvement |
Some data is collected directly from you during registration or while you use the platform. Technical data is collected automatically via cookies and tracking technologies, which will be explained in section 6.
Arai66 will never ask for your bank account password, PIN, or full credit card number via email, chat, or phone. If anyone claims to be from Arai66 and requests such information, please report it to our support team immediately.
Every piece of data we collect has a clear and legitimate purpose. arai66 does not use your data for purposes you have not consented to, and we will never sell your personal data to any third party for commercial gain. The following are the primary purposes for which your data is used:
You may withdraw consent to receive marketing communications at any time by updating your notification settings in your account or by contacting our support team. Withdrawing marketing consent will not affect other data processing required to maintain your account.
The security of your personal data is a responsibility that arai66 takes with the utmost seriousness. We continuously invest in the latest security infrastructure to ensure your data is always protected against cyber threats, unauthorised access, and data breaches.
While arai66 takes all reasonable precautions, no system can guarantee 100% absolute security. You are therefore also responsible for keeping your login credentials safe and reporting any suspicious activity to us promptly.
Arai66 does not sell, rent, or share your personal data with third parties for their own commercial purposes. However, in the course of operating our platform, there are certain situations where we may need to share your data with selected parties bound by strict confidentiality agreements.
All third parties that receive your data are bound by strict data processing agreements and are required to meet data protection standards equal to or higher than those upheld by arai66.
Arai66 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper platform functionality, and help us understand how users interact with our website.
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect platform functionality. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.
Arai66 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active Account Data | Throughout the active account period | Active service maintenance |
| Transaction Records | 7 years after transaction | AML & tax legal requirements |
| KYC Documents | 5 years after account closure | PDPA compliance & regulatory requirements |
| Communication Logs | 2 years after last interaction | Dispute resolution & quality auditing |
| Technical Data / Logs | 90 days | Security & technical troubleshooting |
| Marketing Data | Until consent is withdrawn | Consent-based promotional communication |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Early data deletion requests may be submitted by contacting our privacy team, subject to any legal obligations still in force.
Under the Malaysian Personal Data Protection Act 2010, you have certain rights regarding the personal data held by Arai66. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or outdated, you have the right to request an immediate correction. You can update certain information directly in your account settings.
You may request the deletion of your personal data, subject to any legal obligations that remain in effect at the time of the request.
You may withdraw consent for marketing data processing at any time without affecting your core account services.
You have the right to object to the processing of your data for specific purposes, particularly direct marketing and automated profiling.
If you are not satisfied with how we handle your data, you have the right to file a complaint with the Malaysia Department of Personal Data Protection.
To submit any request regarding your privacy rights, please contact the arai66 support team via 24/7 live chat or email at [email protected]. Include your account details and the type of request to expedite the process.
The arai66 platform is exclusively for users aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Arai66 uses an automated age verification system during the registration process. Should we find that data has been collected from an individual below the minimum age requirement, the account in question will be closed immediately and all related data will be securely deleted.
Parents and guardians who discover that a minor has accessed this platform are urged to contact our support team immediately. We will act promptly to close the account and delete all associated data.
Arai66 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or developments in the online gaming industry.
Any significant changes to this Privacy Policy will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version currently in force.
Continued use of the arai66 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your account before the changes come into effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the arai66 privacy team is ready to assist you.
For security purposes, please verify your identity when submitting data-related requests. We may require additional information to confirm that you are the legitimate account owner before processing any request.
Six core pillars that form the foundation of arai66's data protection system — designed to give you complete peace of mind while you play.
All communications between your device and arai66 servers are protected with 256-bit SSL encryption — the same technology used by major banks worldwide to secure your financial transactions.
Our Privacy Policy is fully aligned with the Malaysian Personal Data Protection Act 2010. We conduct regular compliance reviews to ensure our practices remain in line with the latest legal requirements.
Arai66 has never and will never sell your personal data to any third party for commercial purposes. Your data is used solely for platform operations and is never monetised independently.
Through your arai66 account settings, you can manage your privacy preferences, update personal information, control marketing notifications, and request data access or deletion — all in one convenient place.
Arai66 has an in-house cybersecurity team that monitors the platform 24 hours a day, 7 days a week. Any threats or anomalies are detected and addressed swiftly before they can impact users.
An added security layer through 2FA ensures that only you can access your account — even if your password is compromised. Enable 2FA in your account security settings today for maximum protection.
Answers to the most frequently asked questions by arai66 members regarding data protection and privacy.
Now that you understand how arai66 protects your personal data, register a free account today and enjoy a safe, trusted, and exciting online gaming experience alongside more than 500,000 Malaysian members.