Play Safe & Responsibly

Responsible Gaming arai66

At arai66, we believe that gaming enjoyment must go hand in hand with safety and self-control. Our Responsible Gaming Policy is designed to ensure every member can enjoy the platform in a healthy, safe, and controlled manner.

18+ Only Self-Control Tools 24/7 Support

What Is Responsible Gaming?

Responsible gaming means enjoying online betting activities purely as a form of entertainment — not as a source of income, an escape from stress, or a way to resolve financial problems. arai66 is committed to ensuring every member understands these boundaries and has access to the tools needed to stay in control.

The arai66 platform offers a wide range of entertaining game options — from modern slots, Live Casino, Sports Betting, and bingo to a richly stocked Game Lobby. Yet behind all that excitement, we recognize that some users may find it difficult to control their playing habits. That is why we have built a comprehensive support system accessible to anyone, at any time.

Signs of Problem Gambling

Problem gambling rarely appears suddenly. It develops gradually and often goes unnoticed until it seriously affects a person's life. Here are some early warning signs to watch for in yourself or a loved one:

  • Feeling the need to continuously increase your wagering amount to achieve the same level of satisfaction.
  • Frequently thinking about wagering even while doing other activities.
  • Attempting to gamble using money intended for daily necessities such as rent, bills, or food.
  • Gambling to escape feelings of discomfort, anxiety, or stress.
  • Lying to family members or friends about gambling habits.
  • Feeling restless or irritable when attempting to stop or reduce betting activity.
  • Chasing losses — continuing to gamble to recover money that has already been lost.

If you identify two or more of the above signs in yourself, we strongly encourage you to contact the arai66 support team or seek assistance from the professional organisations listed below.

arai66 Self-Control Tools

Arai66 provides a range of self-control tools that can be activated directly through your account settings. These tools are designed to give you full control without needing approval from any other party:

Deposit Limit

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be reduced immediately but require a cooling-off period before they can be increased.

Play Time Limit

Set a time limit for your gaming sessions. The system will send a reminder when the limit is approaching and will automatically end the session once the time limit is exceeded.

Loss Limit

Set the maximum loss amount you are willing to sustain within a given period. Once this limit is reached, your account will be automatically restricted until the limit period expires.

Cool-Off Period

Take a short break from the platform for 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in or place any bets.

Self-Exclusion

Option to block access to your account for a period of 6 months, 1 year, 3 years, or permanently. During this period, our system will reject any attempts to reopen the account.

Promotion Opt-Out

Choose to opt out of receiving any bonus offers, promotions, or marketing communications that may tempt you to keep playing.

To activate any of the self-control tools above, log in to your arai66 account and go to Settings → Responsible Gaming, or contact our support team via 24/7 live chat for immediate assistance.

Steps to Getting Help

If you feel that gaming has begun to negatively impact your life, do not hesitate to take the following steps. Seeking help is a sign of strength, not weakness:

1
Acknowledge the Situation

The most important first step is acknowledging that you have a problem. Conduct an honest self-assessment using the self-evaluation questionnaire provided at the bottom of this page.

2
Use Self-Control Tools

Immediately activate the Self-Exclusion or Cool-Off Period option through your arai66 account settings. This will give you the space to think clearly without any distractions.

3
Contact the arai66 Support Team

Our support team is trained to assist members experiencing gambling-related issues. All conversations are confidential and non-judgmental.

4
Get Professional Support

Reach out to the professional support organisations listed below for counselling, support groups, or financial assistance suited to your situation.

5
Involve Your Loved Ones

Share your situation with a trusted family member or friend. The support of those around you plays a major role in the recovery process.

Warning Signs by Level

The following table helps you assess your risk level based on behavioural patterns during play:

Behaviour Risk Level Recommended Action
Play within your set budget, stop when you lose Low Keep up the good habits — review your limits regularly
Occasionally exceeding your budget, feeling regret after playing Moderate Set deposit limits and loss limits in your account
Frequently chasing losses, borrowing money to gamble High Activate self-exclusion, contact support immediately
Gambling affecting relationships, employment, or health Critical Seek professional help, contact a crisis helpline

Support for Family & Friends

Problem gambling doesn't only affect the individual involved — it also impacts those closest to them. If you have a family member or friend you are concerned about, here is how you can help:

  • Have a calm, non-judgmental conversation about your concerns.
  • Avoid hiding or paying off their gambling debts — this only enables the problem to continue.
  • Encourage them to seek professional help and offer to accompany them.
  • Take care of yourself — join a support group for families of problem gamblers.
  • Contact the arai66 support team for guidance on how to help your loved one use the available control tools.

arai66 allows members to register a family member as an emergency contact. In certain situations, the emergency contact may request our team to help activate protective measures on the member's behalf.

Page Contents
Helpline
Talian Kasih (KKM)
15999
24-Hour Helpline
Befrienders KL
03-7627 2929
Emotional & Crisis Support
arai66 Support
Live Chat 24/7
18+
The arai66 platform is exclusively for users aged 18 years and above. Underage gambling is illegal under Malaysian law.
arai66 Commitment
  • Strict age verification during registration
  • Automatic gaming pattern monitoring
  • Support team trained in problem gambling issues
  • No advertising targeted at vulnerable groups
  • Collaboration with local regulatory bodies
KEY FEATURES

Six Pillars Safe Gaming arai66

Each of these features is specifically designed to help arai66 members stay in control and enjoy a positive gaming experience.

Comprehensive Account Protection

Two-factor identity verification (2FA), suspicious login monitoring, and real-time security notifications ensure your account is always secure and accessible only by you.

Flexible Budget Controls

Set your own deposit limits, loss limits, and wagering limits according to your comfort level and financial capacity. Limit changes can be made at any time directly from your account settings without needing to contact support.

Play Time Monitoring

The session timer built into the arai66 platform gives you an accurate picture of how long you have been playing. Automatic notifications are sent every 30 minutes to ensure you never lose track of time.

Strict Age Verification

The arai66 KYC process requires strict age verification during registration. Valid identity documents are required and all accounts are verified by our internal team before the first deposit is permitted.

Monthly Activity Report

Every arai66 member can access a monthly activity report showing total deposits, withdrawals, net losses, and time played — all in a single, easy-to-understand view to help you make informed decisions.

Trained Emotional Support

The arai66 support team undergoes specialized training in handling problem gambling-related issues. Every conversation is confidential, non-judgmental, and aimed at connecting you with the most appropriate sources of help.

SELF-ASSESSMENT

Test Your Level Self-Control You

This short questionnaire helps you assess whether your gaming habits are still at a healthy level. Answer honestly — there are no right or wrong answers.

1

Have you ever spent more time or money gambling than you originally planned?

2

Have you ever gambled to win back money you have lost (chasing losses)?

3

Have you ever lied to a family member, friend, or employer about your gambling activities?

4

Have you ever used savings, bill money, or loans for gambling purposes?

5

Has gambling ever caused you to feel stressed, guilty, or damaged your relationship with loved ones?

6

Do you find it difficult to stop playing even when you have already decided to do so?

7

Have you ever neglected work, study, or family responsibilities due to spending too much time gambling?

8

Do you find yourself needing to increase your wagering amount over time to feel the same level of excitement?

If you answered "yes" to 3 or more of the questions above, we encourage you to reach out to the arai66 support team or seek advice from a professional. Remember — asking for help is a brave and the right step.

FAQ

FAQ on Responsible Gaming

Answers to the most frequently asked questions by arai66 members regarding responsible gaming and self-control tools.

You can activate self-exclusion in two ways: (1) Log in to your arai66 account, go to Settings → Responsible Gaming → Self-Exclusion, select the desired duration and confirm your decision; or (2) Contact our support team via 24/7 live chat and request them to activate self-exclusion on your behalf. Requests submitted via live chat will be processed within 24 hours. During the self-exclusion period, all login attempts will be automatically blocked.

No. This is an intentional safeguard. Once self-exclusion is activated, it cannot be reversed before the set period ends. After the period expires, there is an additional 7-day cooling-off period before the account can be reactivated. This gives you sufficient time to think calmly before deciding to return to play.

A Cool-Off Period is a temporary restriction lasting 24 hours to 7 days — suitable for situations where you simply need a short break. Self-Exclusion is a long-term commitment of 6 months, 1 year, 3 years, or permanently — suitable for more serious situations. The key difference: a Cool-Off Period expires automatically, while Self-Exclusion requires an additional review process before the account can be reactivated.

Absolutely not. arai66 has a zero-tolerance policy on registrations by individuals under 18. Our KYC process requires verification of valid identity documents, and all accounts are manually reviewed by our compliance team. Any account found to belong to an underage individual will be closed immediately and the balance returned to their legal guardian.

Yes, in certain cases. Family members may contact the arai66 support team and submit a written request accompanied by relevant documents. Our team will carefully review the situation and take appropriate action in accordance with our protection policy. Member privacy is upheld at all times, though member safety remains our top priority.

There are several professional support resources you can reach out to in Malaysia: (1) Talian Kasih 15999 — KKM's helpline operating 24 hours a day; (2) Befrienders Kuala Lumpur (03-7627 2929) — emotional and crisis support; (3) Hospital Bahagia Ulu Kinta — psychiatric and counselling services; (4) the nearest public health clinic for specialist referral. The arai66 support team can also help you find the most suitable resource based on your location and needs.
PLAY SMART

Play Safe, Stay in Control

Arai66 believes the best gaming experience is one played responsibly. Register today and access all our self-control tools for free — because your enjoyment is our priority.

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